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Neurogan Support

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Once your order has shipped, you'll receive a confirmation email containing your tracking number. If you have not received this email, contact our customer service team at support@neurogan.com.

Will tracking information be included with my order?

Shipping & Delivery

Can Neurogan CBD Oil get you high?

Do Neurogan products undergo laboratory testing?

How does a cannabis drug test work?

How does CBD work?

Is Neurogan CBD Oil considered weed or marijuana?

What is the difference between cannabis, marijuana and hemp?

What is the difference between Hemp Oil and CBD Oil?

What is the endocannabinoid system?

Will I test positive for Cannabis if I use CBD oil?

Can Neurogan CBD Oil get you high? copy

General Questions

How do I use CBD for my pet?

How much CBD should I give my pet?

What is the difference between the CBD oil for people and the CBD oil for pets?

What is the shelf life for Neurogan Dog Treats?

What is the best CBD Oil for dogs with arthritis?

Will CBD get my pet high?

Will CBD help my Dog?

CBD for Pets

How do I use Neurogan Horse Pellets?

How much CBD should I give my horse?

Do Neurogan horse pellets possess a strong scent that may make horses not want to eat it?

What is the shelf life of Neurogan Horse Pellets?

What is the easiest way to give CBD to your horse?

CBD for Horses

Are Neurogan shipments insured?

Can you ship anywhere in the United States?

Does Neurogan offer free shipping?

Does Neurogan ship internationally?

How fast will I receive my package?

How long does international delivery take?

How long will each available shipping method take?

How long will it take to prepare my order?

I didn't receive my order?

Is international shipping free?

What do I do if I have questions or need to make changes to my order?

Am I able to exchange my product?

Can I return my Neurogan product?

Does my return need to be in original condition, or is wear and tear acceptable?

Does the 30 Day Money Back Guarantee apply to multiple products?

Do I have a limited time to complete my return or exchange?

How does the 30 Day Money Back Guarantee work?

How do I package my return?

How do I request a return?

How do I return my product?

How much does it cost to return my product?

How will I receive my return label?

How will my money be refunded?

Is there a restocking fee?

When will my refund be processed?

Who pays for return shipping?

Why do you offer a 30 Day Money Back Guarantee?

Returns & Refunds

Can you overdose on CBD?

Can you smoke CBD?

How do I store my CBD?

How much CBD is in your tinctures?

Why is my tincture cloudy/separating?

Will THC Free or Broad-Spectrum products make me fail a drug test?

Usage

How will charges appear on my bank statements?

Who do I contact if I need help with payment-related issues?

Payment

Is Neurogan CBD Oil flavored?

What does Neurogan’s CBD Oil contain?

What time of food coloring do we use?

Ingredients

Are all Neurogan products eligible for the Private Label offering?

Can I provide my own bottles?

Can I receive help with my label design?

Can I return my product?

Can I see my printed labels before they are applied?

Does Neurogan offer dropshipping for Private Label customers?

Do I get my own barcodes?

Do you do metallic or some other special printing?

Do you have clear labels?

How do I pay for my order?

How do you ship your products?

How much will it cost to receive 3rd Party Lab Tests for my Private Label products?

How quickly can I get my order?

If I just give you my logo and company colors, can your designers give me a couple label options they think look best?

What is the expiration date?

What is you Minimum Order Quantity (MOQ)?

What name and address must I list on the label of my product?

Will you start on my label design before you receive my money?

Do you provide product samples?

CBD Private Label

What is my best option if I am not ready to place an order for 100 of a specific item?

What is the minimum purchase amount?

CBD Wholesale

Are my free gifts/products refundable or exchangeable?

Can I earn Coins by buying Neurogan products at a retailer or a store?

Do purchases made prior to my rewards opt-in count towards my point earnings?

Do the Neurogan Coins or the coupon codes for my rewards expire?

How can I earn Coins with my product reviews?

How do I earn Coins?

How do I redeem my Neurogan Coins?

How do I sign up?

Is Sun-Grown Rewards available to customers outside the US?

Is there a limit to the number of Neurogan Coins I can earn?

What are the Sun-Grown Reward tiers and how do they work?

What benefits will I receive as part of Sun-Grown Reward?

What happens to my earned Coins If I cancel my order?

What If I accidentally used a different email at checkout, do I still get my Coins?

Will tracking information be included with my order?Updated 2 years ago