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Neurogan Support

<span id="isPasted" style="color: rgb(85, 85, 85); font-family: Nunito, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For questions or specifications before an order is placed, leave a comment in the notes field of your order. If you&apos;d like to make changes to an order that has already been placed, reach out to customer service as soon as possible at&#xA0;<a href="mailto:support@neurogan.com" style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Nunito, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(8, 138, 171); text-decoration: none; word-break: break-word; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8);" target="_blank">support@neurogan.com</a><span style="color: rgb(85, 85, 85); font-family: Nunito, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

For questions or specifications before an order is placed, leave a comment in the notes field of your order. If you'd like to make changes to an order that has already been placed, reach out to customer service as soon as possible at support@neurogan

What do I do if I have questions or need to make changes to my order?

Shipping & Delivery

Can Neurogan CBD Oil get you high?

Do Neurogan products undergo laboratory testing?

How does a cannabis drug test work?

How does CBD work?

Is Neurogan CBD Oil considered weed or marijuana?

What is the difference between cannabis, marijuana and hemp?

What is the difference between Hemp Oil and CBD Oil?

What is the endocannabinoid system?

Will I test positive for Cannabis if I use CBD oil?

Can Neurogan CBD Oil get you high? copy

General Questions

Are Neurogan shipments insured?

Can you ship anywhere in the United States?

Does Neurogan offer free shipping?

Does Neurogan ship internationally?

How fast will I receive my package?

How long does international delivery take?

How long will each available shipping method take?

How long will it take to prepare my order?

I didn't receive my order?

Is international shipping free?

Will tracking information be included with my order?

Am I able to exchange my product?

Can I return my Neurogan product?

Does my return need to be in original condition, or is wear and tear acceptable?

Does the 30 Day Money Back Guarantee apply to multiple products?

Do I have a limited time to complete my return or exchange?

How does the 30 Day Money Back Guarantee work?

How do I package my return?

How do I request a return?

How do I return my product?

How much does it cost to return my product?

How will I receive my return label?

How will my money be refunded?

Is there a restocking fee?

When will my refund be processed?

Who pays for return shipping?

Why do you offer a 30 Day Money Back Guarantee?

Returns & Refunds

How will charges appear on my bank statements?

Who do I contact if I need help with payment-related issues?

Payment

Are my free gifts/products refundable or exchangeable?

Can I earn Coins by buying Neurogan products at a retailer or a store?

Do purchases made prior to my rewards opt-in count towards my point earnings?

Do the Neurogan Coins or the coupon codes for my rewards expire?

How can I earn Coins with my product reviews?

How do I earn Coins?

How do I redeem my Neurogan Coins?

How do I sign up?

Is Sun-Grown Rewards available to customers outside the US?

Is there a limit to the number of Neurogan Coins I can earn?

What are the Sun-Grown Reward tiers and how do they work?

What benefits will I receive as part of Sun-Grown Reward?

What happens to my earned Coins If I cancel my order?

What If I accidentally used a different email at checkout, do I still get my Coins?

What is Neurogan Sun-Grown Rewards?

When do I see my Coin adjustments?

Sun-Grown Rewards Program

What do I do if I have questions or need to make changes to my order?Updated 3 years ago