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Neurogan Support

<span id="isPasted" style="color: rgb(85, 85, 85); font-family: Nunito, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Returns are on us. Please reach out to our customer care team so that they may assist you with your return. E-mail us at&#xA0;<a href="mailto:support@neurogan.com" style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Nunito, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(8, 138, 171); text-decoration: none; word-break: break-word; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8);" target="_blank">support@neurogan.com</a><span style="color: rgb(85, 85, 85); font-family: Nunito, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;or give us a call at 1-858-832-2065. Learn more about our return policy,&#xA0;<a href="https://www.neurogan.com/return-policy/" style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: Nunito, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(8, 138, 171); text-decoration: none; word-break: break-word; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8);" target="_blank">here</a><span style="color: rgb(85, 85, 85); font-family: Nunito, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

Returns are on us. Please reach out to our customer care team so that they may assist you with your return. E-mail us at support@neurogan.com or give us a call at 1-858-832-2065. Learn more about our return policy, here.

How much does it cost to return my product?

Returns & Refunds

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Is Neurogan CBD Oil considered weed or marijuana?

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General Questions

Are Neurogan shipments insured?

Can you ship anywhere in the United States?

Does Neurogan offer free shipping?

Does Neurogan ship internationally?

How fast will I receive my package?

How long does international delivery take?

How long will each available shipping method take?

How long will it take to prepare my order?

I didn't receive my order?

Is international shipping free?

What do I do if I have questions or need to make changes to my order?

Will tracking information be included with my order?

Shipping & Delivery

Am I able to exchange my product?

Can I return my Neurogan product?

Does my return need to be in original condition, or is wear and tear acceptable?

Does the 30 Day Money Back Guarantee apply to multiple products?

Do I have a limited time to complete my return or exchange?

How does the 30 Day Money Back Guarantee work?

How do I package my return?

How do I request a return?

How do I return my product?

How will I receive my return label?

How will my money be refunded?

Is there a restocking fee?

When will my refund be processed?

Who pays for return shipping?

Why do you offer a 30 Day Money Back Guarantee?

How will charges appear on my bank statements?

Who do I contact if I need help with payment-related issues?

Payment

Are my free gifts/products refundable or exchangeable?

Can I earn Coins by buying Neurogan products at a retailer or a store?

Do purchases made prior to my rewards opt-in count towards my point earnings?

Do the Neurogan Coins or the coupon codes for my rewards expire?

How can I earn Coins with my product reviews?

How do I earn Coins?

How do I redeem my Neurogan Coins?

How do I sign up?

Is Sun-Grown Rewards available to customers outside the US?

Is there a limit to the number of Neurogan Coins I can earn?

What are the Sun-Grown Reward tiers and how do they work?

What benefits will I receive as part of Sun-Grown Reward?

What happens to my earned Coins If I cancel my order?

What If I accidentally used a different email at checkout, do I still get my Coins?

What is Neurogan Sun-Grown Rewards?

When do I see my Coin adjustments?

Sun-Grown Rewards Program

How much does it cost to return my product?Updated 3 years ago