Shipping & Delivery

Are Neurogan shipments insured?

Neurogan shipments are not insured. If you would like your order to be insured, please contact our customer service team at [email protected].

Can you ship anywhere in the United States?

Yes, we can ship anywhere in the domestic United States.

Does Neurogan offer free shipping?

Yes. Orders over $70 qualify for free shipping.

Does Neurogan ship internationally?

Yes! We offer international shipping with an estimated delivery time of 10–24 days. However, please be aware that orders from outside the US might undergo inspection or an indefinite hold by customs. Should this occur, please reach out to our custome

How fast will I receive my package?

All deliveries within the US will be received in 7–14 business days. Express, paid shipping options include USPS Priority 2-4 business days, FedEx 2 business days, and FedEx Standard Overnight, 1 business day shipping. International shipping usually

How long does international delivery take?

International shipping typically takes 10–24 days. Please note that shipments may experience delays due to circumstances beyond our control. If you are shipping to a P.O. box, remember that FedEx does not deliver to P.O. boxes, so you'll need to sele

How long will each available shipping method take?

How long will it take to prepare my order?

Neurogan items are prepared and shipped within 1–5 business days. You can pay for faster shipping, or you can place an order over $70 to receive free shipping. All shipments are dependent on where you are located in the world. When you place an order

I didn't receive my order?

If you did not receive your order, contact our customer service team as soon as possible at 858 832-2065 or [email protected].

Is international shipping free?

No, international shipping is not free. Shipping internationally will usually cost a minimum of $20, depending on where you live.

What do I do if I have questions or need to make changes to my order?

For questions or specifications before an order is placed, leave a comment in the notes field of your order. If you'd like to make changes to an order that has already been placed, reach out to customer service as soon as possible at support@neurogan

Will tracking information be included with my order?

Once your order has shipped, you'll receive a confirmation email containing your tracking number. If you have not received this email, contact our customer service team at [email protected].