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Returns & Refunds

Am I able to exchange my product?

We offer a 30-day money-back guarantee, giving you the flexibility to exchange your Neurogan product.If you're interested in exchanging your product, contact our customer service team at 858-832-2065 or [email protected]. Learn more about our 30-d

Can I return my Neurogan product?

Yes, your Neurogan product can be returned. We hope you'll enjoy everything you order from us, but if something isn't quite right, your Neurogan product can be returned within 30 days of purchase with our 30 Day Money Back Guarantee. Contact customer

Does my return need to be in original condition, or is wear and tear acceptable?

We ask that the Neurogan item you're returning or exchanging makes it to us in an acceptable condition in order for the return to be deemed valid. Learn more about our return policy, here.

Does the 30 Day Money Back Guarantee apply to multiple products?

The guarantee applies to only one product per customer. If you've never tried CBD before, we suggest choosing one product to try first before branching out to other products. If you choose to order multiple, only one product will be eligible for the

Do I have a limited time to complete my return or exchange?

Yes, you can request to return or exchange your items if it’s within the 30 Day Money Back Guarantee period. To find out if you're eligible for a return or exchange, please reach out to our customer service team at [email protected]. Learn more ab

How does the 30 Day Money Back Guarantee work?

Give any Neurogan product a try for 30 days and get a full refund if the product is not to your liking. If our product isn’t the right fit for you for any reason within the first 30 days, contact our support team at [email protected] to get starte

How do I package my return?

You don't have to return your item in its original shipping box. Use any box that fits the returned product comfortably. Wrap the items in newspaper or shipping paper for safe transit back to us. Attach the return label, provided by our customer serv

How do I request a return?

First, start by looking over our return policy, here. If you still wish to request a return, contact customer service at 858-832-2065 or [email protected]. Our customer service team will e-mail you with a return label in PDF format so you may down

How do I return my product?

If you wish to return a Neurogan product, please reach out to our customer care team and we’ll be in contact with you in 1-2 business days with more instructions on how to move forward. E-mail us at [email protected] or give us a call at (US) 1-85

How much does it cost to return my product?

Returns are on us. Please reach out to our customer care team so that they may assist you with your return. E-mail us at [email protected] or give us a call at 1-858-832-2065. Learn more about our return policy, here.

How will I receive my return label?

Our customer service team will attach your return label to an email in PDF format so you may download and print it. If the order is an exchange, we will include the return slip with your new order.

How will my money be refunded?

If the return is accepted, funds will be returned back to the original payment method within 7-10 days after your item(s) reach our warehouse. Learn more about our return policy, here.

Is there a restocking fee?

No, we do not charge a restocking fee.

When will my refund be processed?

After we have received your return or you've spoken with a customer service representative, your refund will be processed in 7 to 10 business days. Learn more about our return policy, here.

Who pays for return shipping?

Returns are on us. If our customer service team deems your product eligible for return or exchange, we'll provide you with a return label free of charge. Learn more about our 30 Day Satisfaction Guarantee, here.

Why do you offer a 30 Day Money Back Guarantee?

CBD is making its way to numerous individuals for the first time, which means you might be new to it and uncertain about what to anticipate. As you place your trust in us to provide top-quality products, we aim to reciprocate by offering you the oppo